Contact information

Contact Information

Last updated: 6 June 2026

If you need to contact Infinity Prints Online about an order, product, personalisation, return, refund, delivery issue or general question, please use the contact details below.

Business Name

Infinity Prints Online

Email

thomas.bradshaw@infinityprintsonline.co.uk

We aim to respond to messages as soon as possible. During busy periods, replies may take a little longer.

Postal Address

Infinity Prints Online
694 High Street
Sandyford
Stoke-on-Trent
ST6 5PJ
United Kingdom

Order Enquiries

When contacting us about an order, please include:

  • Your full name

  • Your order number

  • The email address used when placing the order

  • A clear description of your question or issue

  • Photos if your item is damaged, faulty or incorrect

This helps us find your order and respond more quickly.

Personalised Orders

If your question is about a personalised order, please contact us as soon as possible.

Once a personalised or custom-made item has entered production, changes may not be possible.

Please check all names, dates, photos, wording, sizes and design details carefully before placing your order.

Returns and Refunds

For returns or refunds, please contact us first before sending anything back.

Items returned without first contacting us may not be accepted.

For full details, please see our Returns and Refund Policy.

Damaged, Faulty or Incorrect Items

If your item arrives damaged, faulty or incorrect, please contact us as soon as possible.

Please include your order number and clear photos of:

  • The item

  • The issue or damage

  • The packaging, if damaged during delivery

We will review the issue and offer a suitable solution where appropriate.

Local Collection

If local collection is available, this must be arranged with us in advance.

Please do not visit to collect an order until you have been told it is ready.

Important Notice

Please do not send payment information, passwords or sensitive personal information by email.

We will never ask you to send your full card details by email.

Contact

For all enquiries, please email:

thomas.bradshaw@infinityprintsonline.co.uk