Privacy Policy

Last updated: 6 June 2026

This Privacy Policy explains how Infinity Prints Online collects, uses and protects your personal information when you visit our website, place an order, contact us, or use our services.

Infinity Prints Online is a small UK-based print business providing custom printed items including clothing, mugs, tumblers, photo slates, digital designs and personalised products.

Our website is powered by Shopify, which helps us run our online store and process orders securely.

Information We Collect

When you place an order, contact us, or use our website, we may collect the following information:

• Your name

• Email address

• Phone number, if provided

• Billing address

• Delivery address

• Order details

• Payment confirmation details

• Any personalisation details you provide, such as names, dates, photos, messages or custom wording

• Any messages or emails you send to us

• Website usage information, such as pages visited, items viewed, browser type, device information and IP address

We only collect information that is needed to process your order, provide customer support, improve our website, or meet legal requirements.

Personalised Orders and Uploaded Images

If you order a personalised product, you may provide us with names, dates, photographs, wording, designs or other custom details.

We use this information only to create and complete your order, unless you give us permission to use it for another purpose, such as showing an example product image on our website or social media.

We will not sell or share your personal photos, designs or personalisation details for marketing without your permission.

How We Use Your Information

We use your personal information to:

• Process and fulfil your order

• Create personalised or custom-made products

• Contact you about your order

• Arrange delivery

• Respond to questions or customer service requests

• Process returns, refunds or replacements

• Keep records for tax and accounting purposes

• Help prevent fraud or misuse of our website

• Improve our products, services and website

• Send marketing emails only where you have chosen to receive them

Payments

Payments are processed securely through Shopify and/or approved payment providers.

We do not store your full card details. Payment information is handled by secure payment processors.

Sharing Your Information

We may share your information only where needed to run our business and complete your order.

This may include:

• Shopify, who powers our online store

• Payment providers

• Delivery companies such as Royal Mail, Evri or other couriers

• Website, IT or email service providers

• Professional advisers, such as accountants, if required

• Legal or government authorities where required by law

We do not sell your personal information.

Marketing

If you sign up to receive marketing emails, we may contact you about new products, offers or updates from Infinity Prints Online.

You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us directly.

We may still contact you about your order, even if you unsubscribe from marketing emails.

Cookies

Our website may use cookies and similar technologies to help the website work properly, remember your preferences, improve your shopping experience, understand website traffic and support advertising or marketing.

You can control or disable cookies through your browser settings. Some parts of the website may not work properly if cookies are disabled.

How Long We Keep Your Information

We keep your personal information only for as long as needed.

Order and transaction records may be kept for accounting, tax, legal and business record purposes.

Personalisation details, uploaded photos or design files may be kept for a reasonable period in case we need to deal with your order, replacement, refund, customer service issue or repeat order.

If you would like us to delete a photo or design file after your order has been completed, please contact us.

Your Rights

Depending on your location, you may have rights over your personal information, including the right to:

• Ask for a copy of the personal information we hold about you

• Ask us to correct incorrect information

• Ask us to delete your personal information, where possible

• Ask us to stop using your information for certain purposes

• Withdraw consent for marketing

• Make a complaint about how your data is handled

To make a request, please contact us using the details below.

Security

We take reasonable steps to protect your personal information.

However, no website, email system or online service can be guaranteed to be completely secure. Please avoid sending sensitive payment information or passwords by email.

Children’s Privacy

Our website is not intended for children to use without the involvement of a parent or guardian.

If a child has provided personal information to us, a parent or guardian can contact us to request that it is removed where appropriate.

Third-Party Links

Our website may contain links to other websites or services. We are not responsible for the privacy practices or content of third-party websites.

You should read the privacy policy of any external website you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is used, please contact us:

Infinity Prints Online
694 High Street
Sandyford
Stoke-on-Trent
ST6 5PJ
United Kingdom

Email: thomas.bradshaw@infinityprintsonline.co.uk

For data protection purposes, Infinity Prints Online is the data controller of your personal information.